Summary
Skybus Airlines never pretended to offer five-star customer service. In return for cheap tickets, you carried your own bags (or paid extra) and shelled out money for your peanuts.
On Friday, April 4, it took its "you're on your own" business model to a new extreme. Even as its board had decided to fold the Columbus-based company, its Web site was still selling tickets -- that are nonrefundable (unless you can get the money back through your credit card company). Planes actually were taking off even as executives knew that there wouldn't be any returning flights.See the full content of this document
Extract
Skybus Was Flying Against the Wind
According to The Columbus Dispatch, one Skybus pilot headed for Biloxi, Miss., late Friday said he couldn't take off knowing that some people would ...
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